PRIVACY & SECURITY POLICY

We receive, collect and store any information you enter on our website or provide us in any other way.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated abovE. iF YOU SUBSCRIBE TO OUR WEBSITE, WE WILL RETAIN YOUR EMAIL ADDRESS FOR FUTURE CORRESPONDENCE SUCH AS OFFERS OR NEWSLETTERS. BY SUBSCRIBING YOU AGREE TO THIS.

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

Lily & Rabbit e-Commerce website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

Lily & Rabbit’s Wix.com hosted website uses session (transient) and persistent (permanent and stored) cookies. The following lists cookie name, lifespan & purpose of cookies used:

svSession - Persistent - Identifies unique visitors and tracks a visitor’s sessions on a site

hs - Session - Security

XSRF-TOKEN Session - Security

smSession - Persistent (Two weeks) - Identifies logged in site members

TSxxxxxxxx - Session - Security (where x is replaced with a random series of numbers and letters)

TSxxxxxxxx_d - Session - Security (where x is replaced with a random series of numbers and letters)

RequestID - Session - Tracks visitor behaviour and measures site performance

All direct payment gateways offered by Wix.com and used by us adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of card payment information by our store and its service providers.

Lily & Rabbit may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about us, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. If you don’t want us to process your data anymore, please contact us at info@lilyandrabbit.co.uk.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@lilyandrabbit.co.uk.

SAFETY SECURITY

wE WANT YOU TO BE CONFIDENT SHOPPING ONLINE WITH US. PLEASE REFER TO OUR PAYMENT POLICY FOR OUR ESTABLISHED 3RD PARTY PAYMENT PROVIDER. WE IN NO WAY RETAIN YOUR FINANCIAL CREDENTIALS WHEN YOU MAKE A PAYMENT. PLEASE ALSO REFER TO OUR REFUND POLICY. IF YOU SUBSCRIBE, WE RETAIN YOUR EMAIL ADDRESS FOR PURPOSES DESCRIBED ABOVE. YOUR SHIPPING ADDRESS WILL BE REGISTERED WHEN MAKING A PAYMENT, BUT IS USED SOLELY FOR THE PURPOSE OF SHIPMENT, AS IS ANY OTHER PERSONAL DETAIL SUCH AS YOUR PHONE NUMBER.IF YOU APPLY FOR MEMBERSHIP TO OUR SITE, WE RESERVE THE RIGHT TO CONTACT YOU FOR FUTURE MARKETING & SALES INTENDED TO BENEFIT YOU AS A MEMBER. .